Getting help
Who to email, and what to put in the message so it gets sorted quickly.
Something’s wrong, or you’re stuck
Email help@dotvault.net. It helps to include:
- your vault’s username,
- the page you were on (copy the address from your browser),
- what you expected to happen, and what happened instead,
- any reference shown on an error page.
Leave out buyers’ details, passwords and invite links. Nobody needs them to help you, and email isn’t the place for them.
Everything else
For questions about .vault itself, joining as a seller, or working together, email contact@dotvault.net.
Can’t sign in?
If you can’t sign in because your invite expired or you’ve lost access to your GitHub or Google account, ask your vault’s owner first. They can remove you and send a fresh invite, and you’ll be back in with whichever account you choose. If you’re the owner and you’re locked out, email help@dotvault.net from the address you normally use.